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Policy Administration Services Limited (PAS) is in administration and a decision has been made to bring trading to an end. PAS has written to all policyholders to confirm the end date of their policy which will be no later than 30 September 2022. We regret having to cancel the policies and sincerely thank our policyholders for being loyal customers

What this means to you

Your insurance policy has been cancelled and no further payments are being collected. If you need insurance for your mobile phone you will need to arrange this though another provider.

Help and Support

If you need to contact the insurer London General Insurance Company Limited (LGI), please contact the Customer Services team on:

Phones 4u Care - 0333 222 6730*

Premierplan - 0333 220 5466*

By email at

Privacy Notice

As part of the closure of the PAS business the ‘data controller’ of your personal information has transferred to the insurer, London General Insurance Company Limited (LGI), to ensure your personal information is available should you need to contact them about your policy. The Privacy Notice is provided in the link below.

Policy Administration Services Limited (in Administration)

Douglas Nigel Rackham and David James Kelly have been appointed as Joint Administrators of Policy Administration Services Limited to manage its affairs, business and property as agents without personal liability.

Both are licensed in the United Kingdom to act as insolvency practitioners by the ICAEW.

The Joint Administrators may act as Data Controllers of personal data as defined by UK data protection law depending upon the specific processing activities undertaken. PricewaterhouseCoopers LLP may act as a processor on the instructions of the joint administrators. Personal data will be kept secure and processed only for matters relating to the joint administrators’ appointment. Further details are available in the privacy statement on the website or by contacting the joint administrators.

Further details are available in the privacy statement at  or by contacting the Joint Administrators via email at

The Joint Administrators are bound by the Insolvency Code of Ethics which can be found at:

*Call charges will vary depending on your provider. Calls to 03 numbers cost the same as a national rate call to an 01 or 02 number and are included in free call packages and your inclusive mobile phone minutes. If you are unsure of your call charges we recommend contacting your provider before calling us. Calls may be recorded or monitored for Training/Customer Services purposes and/or the prevention or detection of crime. Details correct at time of creation.

Policy Administration Services Limited, a Phones 4u group company.
Registered in England No. 3907386. Registered Office: Central Square, 8th Floor 29 Wellington Street, Leeds, LS1 4DL.
Policy Administration Services Limited (FRN 307406) is authorised and regulated by the Financial Conduct Authority.